Customer Services Agent

Department: Customer Service and Distribution

Employment Type: Permanent - Full Time

Location: Durham Gate Office, County Durham

Description

About Breedon Group:
Breedon Group plc is a leading vertically-integrated construction materials group in Great Britain, Ireland, and the USA. We're dedicated to providing high-quality materials and services for the construction industry, with a commitment to safety, sustainability, and innovation. Joining Breedon means becoming part of a team that values excellence and is committed to making a positive impact.

Love customer service and working with people but looking for something a bit different? Or enjoy sales but looking for a bit more structure in your day? If so, we’d love to hear from you!

Based at our Durham Gate offices we’re recruiting for a Customer Services Agent to join our Northern team, who cover the whole of the UK supplying a diverse customer base. Working for the largest independent construction materials business in the UK and Ireland, you won’t be restricted by lots of red tape; you will have the opportunity to engage with your customers, truly getting to know them.

Key Responsibilities

As a Customer Services Agent, you will be a key member of our Commercial team focused on providing excellent customer service and providing support to our Building Products division. You’ll be responsible for dealing with inbound enquiries from customers and pricing/chasing/winning orders. You will also be involved in processing incoming orders through our brand-new Ecommerce website. You’ll respond to enquiries and work in an organised fashion, tracking orders and communicating with key stakeholders right up to delivery on the customers doorstep!

You’ll be accountable for providing excellence in our customers’ experience from pricing, offering technical knowledge to ensure the correct product is supplied, ordering, distribution & after-sale care; you’ll deliver effective and efficient Sales and Distribution; minimising customer queries and complaints. You’ll work with our customers, operations and transport teams via telephone and email to coordinate delivery of our market leading self-binding gravels and decorative aggregate products. You’ll drive the highest standards of customer service ensuring we deliver on our promises, whilst optimizing our commercial performance.

Skills, Knowledge and Expertise

Customer service experience
Excellent customer service skills
The ability to build rapport quickly
Good attention to detail
Efficient multi-tasker

If you have existing experience or knowledge of the building products industry, great, however for us that’s not the be all and end all! At Breedon, we pride ourselves on our excellent customer service; in making a material difference to our customers. Our customers love the fact that we pick up the phone, understand what they need and consistently deliver. You’ll be an ideal fit for this position if you enjoy building relationships and have a great sense of humour.

Benefits

A tailored, competitive salary
Company Pension Scheme
25 days annual leave, plus bank holidays on top
Share Saver Scheme
Company Life Assurance Scheme
Access to our employee benefits platform, giving you discounts on a wide variety of high street shops and brands
Broad learning opportunities and career progression pathways

Diversity Statement:

At Breedon Group, we are committed to fostering an inclusive workplace where diversity is valued. We believe in equality of opportunity for all and encourage applications from a diverse range of candidates.

Join Us:
If you're looking for a role that challenges you, offers progression, and contributes to building better futures, we'd love to hear from you. This position is an opportunity to grow your career within a supportive and dynamic environment at Breedon Group.

Application Process:
Ready to make a meaningful difference? Apply now by submitting your CV and cover letter. We look forward to considering your application and potentially welcoming you to our team.

Breedon is an equal opportunity employer committed to building an inclusive and diverse workforce.

Key Responsibilities

Skills, Knowledge and Expertise

Benefits

About Breedon Group plc